Performance Management
Length: Approximately 4 hours
Description
Measuring and managing system performance is a fundamental element of an agency’s overall approach to Transportation System Management and Operations (TSMO). Identifying the impacts that different transportation strategies are having on safety, mobility and accessibility will help agencies prioritize their multi-modal investments, adjust operating strategies, and demonstrate the value of their transportation programs. This course discusses the fundamental elements of a transportation performance management program, including how performance measures can be developed and applied, data and analysis tools to support performance monitoring, and how performance outcomes can be used.
Objectives
Upon completion of the course, participants will understand:
- The relationship between performance management and Transportation Systems Management and Operations (TSMO) and how performance management can be used to support overall agency goals and objectives
- The different elements of a Performance Management program
- How to develop and implement a Performance Management Plan, including types of performance measures, data needs for different measures, and the stakeholders who should be involved in developing the Plan
- How to: identify strategies for using performance outcomes to improve real-time operations, better inform decisions on transportation investments, and demonstrate the impact and benefits of different system operations strategies
- Different methods for communicating performance information to technical and non-technical audiences
Outline (click to display)
Lesson 1 – Why Do We Need to Measure Performance?
- The Link Between TSMO and Performance Management
- Definitions
- Measuring Performance is not a New Concept
- What types of performance measures are you familiar with at your agency?
- Why Focusing on Performance Management is a Good Idea
- Focusing on Performance for Safe, Reliable Journeys
- MAP-21 Goals
- Types of TSMO Performance Measures
- A Closer Look at Reliability
- Why Reliability is Important
- Travel Time Reliability – The Operations Story
- Example: Averages Don’t Tell the Full Story
- Other TSMO Measures
- Valuable Tool for Communicating with Leaders and the Public
- Agencies can use Performance Measures to…
- Some Challenges with Performance Measures
- Success Factors for TSMO Performance Measures
Lesson 2 – Developing a Performance Management Strategy
- The Performance Management Lifecycle
- Key Considerations for a Performance Management Plan
- Strategic Planning for Performance Management
- WSDOT’s Approach to Mobility Measures
- Example: WSDOT Mobility Performance Framework
- Setting Performance Targets
- Resources to Support a Performance Management Plan
- Successful Strategies for Developing a Performance Management Plan
- The Performance Management Plan
Lesson 3 – Using and Reporting Performance Measures
- Reporting, Accountability, Decision Making
- Reporting and Communicating Measures
- Non-Technical Audiences Ask …
- The Audience Matters
- Color Coding and Comparisons
- Infographics
- Dashboards and Scorecards
- Using Performance Targets
- Questions to Ask Yourself
- How Agencies Use Performance Data
- Using Performance Data for Real-Time Management
- Short-Term Use For Decisions and Reporting
- How Agencies Use Data – Allocating Resources
- Long-Term Use for Decisions and reporting
- How Agencies Use Data – Adjusting Services
- What Reviews Are About
- Performance Management Challenges
- Key Reporting Considerations
- The Performance Management Lifecycle
Contributor(s)
Washington State DOT
Tim Lomax, Texas A&M Transportation Institute
Lisa Burgess, Kimley-Horn and Associates
