OPM03: Operations Performance Management
Length: Approximately 6 hours.
Description
This course takes a broader management view of performance management — harnessing the power of performance measurement to improve management practice, closing the loop between strategic objectives and measured performance. It provides the use with understanding of how performance management is used to make cost-effective investment decisions that are geared to meeting agency goals.
Objectives
Upon completion of the course, you will be able to:
- Explain what operations performance measurement and management entails
- Discuss the steps necessary to develop an operations performance measurement system
Outline (click to display)
LESSON 1. Performance Management Basics
- Definition: Performance Management
- Why Is Performance Management Needed?
- Performance Management and Operations Data
- New Data Sources
- Archived vs Real-time Data
- What Programs Generate/Use Operations Data?
- Planning Uses of Operations Data
- Challenges of Using Operations Data
- Transportation Data Formats
LESSON 2. Performance Management Feedback Loop
- Performance Data Management Framework
- New in Operations
- Operations Performance Management Feedback Loop
- Four Key Steps for Incorporating Operations into Agency Activities
- FHWA TOPS-BC Handbook and Tool
LESSON 3. Performance Management Impacts on Existing Agency Processes
- Planning
- Design
- Operations
- Operations Staff Evaluations
- Agency Self-Improvement
- After-Action Reporting
LESSON 4. Best Practice Examples
- Las Vegas FAST Online Dashboard
- PeMS
- RITIS
- TSM&O
- INRIX Analytics Tool
- Portland PORTAL
- Best Practice Example: Wisconsin DOT
- Organizational Mapping at Wisconsin DOT
- Visualization Strawman Options
- Work zone Data Flow Tool
LESSON 5. Assessing Agency Capability for Conducting Performance Management
- Agency Self-Evaluation for Operations and Management Capability
- Dimensions of Improved Agency Capability
- Evaluating the Agency’s Current State of Play
- The Basic Capability Evaluation Framework
- Planning and Programming Criteria
LESSON 6. Acquiring Resources for Operations Performance Management
- Resources for Operations Performance Management
- ITS Acquisition Model Steps
Contributor(s)
Richard A. Margiotta
Cambridge Systematics, Inc.
