OPM03: Operations Performance Management
Length: Approximately 6 hours.
This course takes a broader management view of performance management — harnessing the power of performance measurement to improve management practice, closing the loop between strategic objectives and measured performance. It provides the use with understanding of how performance management is used to make cost-effective investment decisions that are geared to meeting agency goals.
Upon completion of the course, you will be able to:
- Explain what operations performance measurement and management entails
- Discuss the steps necessary to develop an operations performance measurement system
Outline (click to display)
Richard A. Margiotta
Cambridge Systematics, Inc.