OPM01: Introduction to Operations Performance Measures and Management
Length: Approximately 4 hours
Description
This course will define performance measurement and management, how they are used in an organization, how they are set up, and what the expected outcomes are for performance management. We will describe both the reasons performance measurement and management enhances a transportation agency’s operations and the elements of a successful Operations Performance Measures & Management (OPMM) program.
Objectives
Upon completion of this course, participants will be able to:
- Discuss rationales for undertaking performance measurement and management, especially for Operations
- Describe the process of performance measurement and management
- Describe the characteristics of operations performance measurement and management (OPMM)
- Define the elements of a successful OPMM program
Outline (click to display)
Contributor(s)
Rich Taylor
Tim Lomax
