Providing online interactive advanced
transportation training and education

Operations Performance Management: Real-time Operations to Long-term Planning (Blended)

Length: Approximately eight hours.

Description

This course takes a broader management view of performance management — harnessing the power of performance measurement to improve management practice, closing the loop between strategic objectives and measured performance. It provides the use with understanding of how performance management is used to make cost-effective investment decisions that are geared to meeting agency goals.

Objectives

Upon completion of the course, you will be able to:

  • Explain what operations performance measurement and management entails
  • Discuss the steps necessary to develop an operations performance measurement system

Outline

Syllabus

Download Syllabus

Author

Richard A. Margiotta
Cambridge Systematics, Inc.

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